Shipping & Delivery

European Union*

Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia and Sweden.

*with the exception of Cyprus, Malta and Spain.

Shipping Costs

Express Shipping: Free

Delivery Time Window

The delivery time is 24-48 h on business days.

There is one delivery attempt at the customer’s address. If unsuccessful, the carrier contacts the client via SMS or email to schedule another delivery attempt or redirect the parcel to a DHL service point.
The customer has to collect the parcel within a maximum of 7 days, otherwise it will be returned to us.

Unclaimed Packages

We kindly ask you to collect your package on time, as return shipping costs are the responsibility of the customer.

Rest of Europe

Albania, Belarus, Bosnia and Herzegovina, Cyprus, Faroe Islands, Gibraltar, Guernsey, Iceland, Israel, Jersey, Liechtenstein, North Macedonia, Malta, Moldova, Monaco, Montenegro, Norway, San Marino, Serbia, Switzerland, Ukraine, United Kingdom and Vatican.

Shipping Costs

Free Express Shipping

For orders above 300 €

Express Shipping: 18 €

For orders below 300 €

Delivery Time Window

The delivery time is 2-5 days.

There is one delivery attempt at the customer’s address. If unsuccessful, the carrier contacts the client via SMS or email to schedule another delivery attempt or redirect the parcel to a DHL service point.
The customer has to collect the parcel within a maximum of 7 days, otherwise it will be returned to us.

Customs Fees and Unclaimed Packages

Please note: When importing products into your country, you may be required to pay VAT, customs duties, or other import-related fees.

Any customs duties, taxes, or local VAT are the sole responsibility of the customer. Unfortunately, we cannot accept returns or issue refunds due to customs delays.

If the customer does not pay the customs fees, the order will be returned to LE PURE. All incurred costs, including outgoing and return shipping as well as credit card fees, will be deducted from the customer’s refund.

Spain (Iberian Peninsula) & Balearic Islands

We offer free shipping for all orders to the Peninsula and the Balearic Islands.

The delivery time to the Peninsula is 1-2 days and 6-8 days to the Balearic Islands.

We offer Express Delivery Service (2-3 days) to the Balearic Islands for the cost of 8 €.

Unclaimed Packages

We kindly ask you to collect your package on time, as return shipping costs are the responsibility of the customer.

Canary Islands & Andorra

Canary Islands

We offer free shipping via the Spanish postal service for all orders to the Canary Islands and Andorra. The delivery time is 7-10 days.

We also offer an Express Delivery Service (3-6 days) for a cost of 8 €.

Customs fees and local VAT must be paid by the customer.

For shipments to the Canary Islands, we require the customer’s ID or passport number. Please indicate this number in the “Order Notes” field during checkout on the LE PURE website

Andorra

We offer free shipping via the Spanish postal service for all orders to Andorra. The delivery time is 3-5 days.

We also offer an Express Delivery Service (1-3 days) for a cost of 8 €.

Customs Fees and Unclaimed Packages

Please note: When importing products into your country, you may be required to pay VAT, customs duties, or other import-related fees.

Any customs duties, taxes, or local VAT are the sole responsibility of the customer. Unfortunately, we cannot accept returns or issue refunds due to customs delays.

If the customer does not pay the customs fees, the order will be returned to LE PURE. All incurred costs, including outgoing and return shipping as well as credit card fees, will be deducted from the customer’s refund.

United States & Canada

Shipping Costs

Free Express Shipping

For orders above 300 €

Express Shipping: 20 €

For orders below 300 €

Delivery Time Window

The delivery time is 5-10 days.

There is one delivery attempt at the customer’s address. If unsuccessful, the carrier contacts the client via SMS or email to schedule another delivery attempt or redirect the parcel to a DHL service point.

The customer has to pay the importation and customs clearance fees before the package can be delivered.

Customs Fees and Unclaimed Packages

Please note: When importing products into your country, you may be required to pay VAT, customs duties, or other import-related fees.

Any customs duties, taxes, or local VAT are the sole responsibility of the customer. Unfortunately, we cannot accept returns or issue refunds due to customs delays.

If the customer does not pay the customs fees, the order will be returned to LE PURE. All incurred costs, including outgoing and return shipping as well as credit card fees, will be deducted from the customer’s refund.

ROW – Rest of the World

We ship worldwide, however please note that some countries do not allow the import of cosmetic products.

We have successfully shipped to clients in:
Australia, New Zealand, Israel, Brazil, Chile, Hong Kong, Kuwait, Singapore, South Korea and Pakistan.

For all other destinations, please contact us before placing your order to confirm delivery options.

* Mexico: At the moment, we are not permitted to ship directly to Mexico. Many of our Mexican clients choose to ship their orders to a US address instead — please review the US shipping rates in the section above.

Shipping Costs

Free Express Shipping

For orders above 500 €

Express Shipping: 25 €

For orders below 500 €

Delivery Time Window

The delivery time is 2-5 days.

There is one delivery attempt at the customer’s address. If unsuccessful, the carrier contacts the client via SMS or email to schedule another delivery attempt or redirect the parcel to a DHL service point.

The customer has to pay the importation and customs clearance fees before the package can be delivered.

Customs Fees and Unclaimed Packages

Please note: When importing products into your country, you may be required to pay VAT, customs duties, or other import-related fees.

Any customs duties, taxes, or local VAT are the sole responsibility of the customer. Unfortunately, we cannot accept returns or issue refunds due to customs delays.

If the customer does not pay the customs fees, the order will be returned to LE PURE. All incurred costs, including outgoing and return shipping as well as credit card fees, will be deducted from the customer’s refund.